Compliance
Federal and state laws give you the right to have your health care complaints heard, reviewed and resolved. Please direct any complaints about Hospice of Northwest Ohio to the following:
President / CEO, Rick Russell
Hospice of Northwest Ohio: rrussell@hospicenwo.org
Ohio Residents: Ohio Department of Health Complaint Line
800-342-0553, Medicare-Certified Organizations
800-669-3534, State -Licensed Organizations
Michigan Residents: Michigan Department of Licensing & Regulatory Affairs
Mail: Bureau of Health Care Services
Health Facilities Division
PO Box 30664
Lansing, MI 48909
Complaint Hotline: 1-800-882-6006 Phone: 517-241-4712
For concerns specifically about patient safety or quality of care, please contact The Joint Commission:
Email: complaint@jointcommission.org
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: Main: 1-800-994-6610
Customer Service: 1-630-792-5800
Non-Discrimination
Hospice of Northwest Ohio does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, sexual orientation or gender identity, national origin, the basis of disability or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Hospice of Northwest Ohio directly or through a contractor or any other entity with which Hospice of Northwest Ohio arranges to carry out its programs and activities.
Please refer to the full statement in English and information for those with Limited English Proficiency here.